Are your modems easy to set up?
Yes — all Ezi Broadband modems are designed for quick installation. Each modem comes with a step-by-step quick start guide, and most customers can be online in under 10 minutes. You simply connect the modem to your nbn® connection box or phone line, power it on, and follow the instructions. No technical experience is required.
Do your modems support plug-and-play?
Absolutely. Our Wi-Fi 6 and Wi-Fi 7 modems are pre-configured for Australian nbn® connections, making them true plug-and-play devices. Just connect, switch on, and enjoy faster Wi-Fi without complicated setup steps.
Do I need a technician to install my modem?
No technician is required. All our modems are built for self-installation. However, if you'd like assistance, our support team is available to guide you through setup.
Will your modems work with all nbn® connection types?
Not all modems work with every nbn® connection type, but we carry a range of modems to cover all connection types including FTTP, HFC, FTTN, FTTC, and Fixed Wireless. We'll help you find the right modem for your specific nbn® connection. If you're unsure which type you have, our support team can guide you to the perfect model.
Are your modems locked to Ezi Broadband?
No. All Ezi Broadband modems are unlocked, meaning you can use them with almost any Australian ISP.
Do your modems support Wi-Fi 6, Wi-Fi 7, and mesh networking?
Yes — we stock modems with both Wi-Fi 6 and Wi-Fi 7 technology, ensuring faster speeds, stronger coverage, and better performance when multiple devices are connected. For homes that need extended coverage, select modem models support mesh Wi-Fi, allowing you to expand your network across multiple rooms with ease.
How quickly are modems shipped?
We offer Express Post shipping on all orders. If you place your order before 1pm (AEST), your modem will be dispatched the same business day, so you can get connected as quickly as possible.
Can I track my delivery?
Yes — as soon as your order is dispatched, you'll receive tracking details so you can follow your delivery every step of the way.
Do you ship outside Australia?
Currently, we ship modems to addresses within Australia only.
What warranty do your modems come with?
All modems include the official manufacturer's warranty, typically ranging from 12 to 24 months. Warranty information for each model is listed on the product page.
What is your returns policy?
Please see our Returns Policy page for full details, including eligibility for refunds or exchanges.
How do I claim warranty on a faulty modem?
If you experience an issue with your modem, simply contact our support team with your order number and a description of the fault. We'll guide you through the warranty or replacement process.
Do your modems support VoIP (home phone) services?
Select modem models include built-in VoIP ports, making it easy to connect a home phone line to your nbn® service. Check the product specifications to see which models support this feature.
Can I connect multiple devices at once?
Yes — with Wi-Fi 6 and Wi-Fi 7 technology, all of our modems are designed to handle dozens of connected devices simultaneously, from laptops and smartphones to gaming consoles and smart home systems.
What's the difference between a modem and a router?
A modem connects directly to the nbn® network. A router distributes that internet connection to your devices via Wi-Fi or ethernet. Some devices are modem/routers (all-in-one).
Do I need a modem or just a router?
This depends on your nbn® connection type:
• FTTP, HFC, and FTTC users typically need just a modem/router.
• FTTN users need a dedicated modem/router combination.
If you're unsure, contact us and we'll recommend the right model for your connection type.
Are your modems secure?
Yes — all Ezi Broadband modems use the latest WPA2/WPA3 security standards to keep your network safe.
How do I update my modem's firmware?
Firmware updates can be done through the modem's admin panel. Instructions are included with each product, and updates ensure your device stays secure and performs at its best.
Can I set up parental controls or guest networks?
Most modern Ezi Broadband modems support advanced features like parental controls and guest Wi-Fi networks. This allows you to manage internet access for family members and provide secure access for visitors. Check your modem's specifications for availability.
Do you provide technical support for modems?
Yes — our team is available to help with setup, troubleshooting, and warranty claims. Call us at 132 Ezi or contact our support team.
Can I get help choosing the right modem?
Definitely. Contact our team with your nbn® connection type, household size, and internet usage, and we'll recommend the most suitable modem for your needs.