Shipping Policy

Version SS3313 – Updated 1 January 2026
This policy may be updated from time to time. The current version will always be available on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

EziCom Pty Ltd ABN 65 678 361 763 T/A EziBroadband Shop

This Shipping Policy forms part of our terms and conditions of sale. By placing an order with us, you agree to be bound by this Shipping Policy.

  1. Processing and Dispatch Times
    1. Upon payment confirmation, orders for stocked items placed Monday to Friday before 2:00 pm AEST/AEDT (as applicable) are normally dispatched the same business day (excluding public holidays).
    2. Orders placed after 2:00 pm AEST/AEDT (as applicable) or on weekends/public holidays are processed the next business day.
    3. During busy periods (e.g. EOFY sales, Black Friday, Christmas), dispatch may take 1 to 3 extra business days. We will notify you via email if your order will be subject to extended processing times.
  2. Shipping within Australia
    1. We offer Free Standard Shipping to all addresses within Australia (excluding external territories).
    2. Delivery times for Standard shipping may vary depending upon your proximity to metropolitan areas of each capital city, with customers typically receiving delivery following despatch within 2 - 3 business days.
    3. For customers who reside outside of metropolitan areas, including regional areas, deliveries can be expected after despatch within 3 - 5 business days.
    4. While we make every reasonable effort to meet estimated delivery timeframes, we cannot guarantee exact delivery dates as couriers sometimes experience delays due to weather, peak periods, industrial action, or other factors beyond our reasonable control. Estimated delivery times are guidelines only and do not constitute a contractual commitment unless expressly agreed in writing.
  3. International Shipping

    We currently only ship to addresses within Australia (excluding external territories). We do not offer international shipping at this time.

  1. Order Tracking

    Once your order ships, you will receive a tracking number via email (and/or SMS if you provided a mobile number). You can track your parcel directly on the carrier\'s website. Please contact us within 2 business days of placing your order if you haven\'t received a dispatch confirmation and tracking number.

  1. Lost, Delayed or Damaged Parcels
    1. If your order hasn't arrived within the estimated time plus 7 business days, please contact us with your order number and we will work with the courier to investigate. Subject to our assessment and the Australian Consumer Law, we will arrange a replacement or refund as appropriate. Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a remedy for failure to deliver within a reasonable time.
    2. For damaged items received, please contact us immediately with photographic evidence. Your rights regarding damaged goods are set out in our Warranty Policy and are subject to the consumer guarantees under the Australian Consumer Law.
  2. Important Notes
    1. We do not deliver to PO Boxes or parcel lockers. All orders must be shipped to a physical street address where signature on delivery can be obtained if required.
    2. If the item is returned to us due to an incorrect or incomplete address provided by you, you will be liable for the actual costs of return postage and re-shipping. We will notify you of these costs before re-dispatching your order, and re-dispatch will only occur upon your confirmation and payment of these costs.
    3. Change of mind returns and faulty goods are covered under our separate Returns Policy, which is available on our website or upon request. Your rights under the Australian Consumer Law are not affected by our Returns Policy.