Terms & Conditions

EziCom Pty Ltd ABN 65 678 361 763 T/A EziBroadband Shop

Version RP3313 – Updated 1 January 2026

These Terms and Conditions constitute a contract between the Customer (You) and EziCom Pty Ltd ABN 65 678 361 763 T/A EziBroadband Shop

  1. Agreement
    1. In these Terms and Conditions, We, Our or Us means EziCom Pty Ltd ABN 65 678 361 763 T/A EziBroadband Shop; and You or Your means the person or entity who accepts these Terms and Conditions, by using this Website and associated software, networks and processes, including the purchase of Products or Services through the Website and Associated EziCom Websites. Where the Customer is a company or other entity, the person accepting these Terms and Conditions warrants that they have authority to bind that entity to this Agreement. "Website" means ezibroadband.shop, and "Associated EziCom Websites" means ezibroadband.com.au. "Products" means goods sold through the Website. "Services" means services provided through the Website. "Order" means a purchase order placed by the Customer. "Order Confirmation" means the automated confirmation email sent upon receipt of an Order. "Purchase Contract" means the binding contract formed when We accept Your Order. "Delivery Costs" means the costs of delivering Products to the Customer.
    2. By browsing the Website, or placing an Order, You agree to these Terms and Conditions as set out below, which constitutes a legally binding Agreement between Us and You for the supply of Products or Services.
    3. The Agreement together with Your Order and any applicable Warranty Policy and Returns Policy published on the Website constitute the entire agreement between Us and You for the supply of Products or Services. The Agreement cannot be varied unless We agree to vary it in writing.
  2. Legal Capacity

    If you are under the age of eighteen (18) years you cannot place Orders with Us. By accepting this Agreement, you represent and warrant that you are at least eighteen (18) years of age, have the legal capacity to enter into this binding contract, and where acting on behalf of a company or other entity, have the authority to bind that entity to this Agreement.

  1. Website Use
    1. The Website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked web sites.
    2. You must ensure that Your access to, or use of the Website is not illegal or prohibited by laws which apply to You.
    3. You must take Your own precautions to ensure that Your process for accessing the Website does not expose You to risk of viruses, malicious computer code or other forms of interference which may damage Your computer system. To the extent permitted by law, We take no responsibility for any such damage which may arise in connection with Your use of the Website.
  2. Pricing
    1. All prices listed on the Website exclude Delivery Costs. Delivery Costs are shown separately on an Order.
    2. Prices displayed on the Website are subject to change without notice. Once an Order has been accepted by Us and a Purchase Contract formed under clause 6, the price of the Product cannot be varied except with Your consent or as follows:
      1. by agreement between You and Us in writing or by email; or
      2. in accordance with clause 7.e.
  3. Product Specifications
    1. Features and specifications of Products described or depicted on the Website are subject to change without notice. For the avoidance of doubt, We will not materially change the features and specifications of a Product once an Order has been accepted by Us and a binding agreement has been constituted.
    2. All weights and dimensions of Products described in the Website are approximate.
  4. Orders
    1. You may place an Order by following the instructions on the Website. By placing an Order, You make offer to enter into an agreement to purchase the Product(s) being the subject of Your Order (Purchase Contract).
    2. Orders will be deemed to have been received by Us at the time We send an Order Confirmation to Your nominated e-mail address. An Order Confirmation does not constitute acceptance of Your Order. We will notify You separately when Your Order has been accepted and a binding Purchase Contract has been formed.
    3. We are an online business and will primarily communicate with Customers via e-mail. It is the Customer's responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence. Notices sent by Us to Your nominated e-mail address will be deemed received 24 hours after sending, except where the Customer can demonstrate that the email was not delivered or was undeliverable due to circumstances beyond the Customer's control.
    4. We reserve the right to decline to enter into a Purchase Contract with You and may cancel Your Order at any time prior to acceptance of Your Order or dispatch of the Product(s), whichever occurs first, provided that such cancellation is not made on discriminatory grounds prohibited by law.
    5. In the event of a cancelled Order, funds paid in relation to that Order will be refunded in full. You will be provided with e-mail confirmation of the cancellation and refund.
    6. To the extent permitted by law, We do not accept any responsibility for Orders that are declined, delayed or not accepted due to disruptions with internet connections.
    7. We shall not be liable for any delay in performing any of Our obligations under this Agreement if such delay is caused by circumstances beyond Our reasonable control or that of Our Affiliates (being any entity that controls, is controlled by, or is under common control with us), provided that We notify You of such circumstances as soon as reasonably practicable and use reasonable efforts to mitigate the delay. If such delay continues for more than 60 days, either party may terminate the affected Purchase Contract and We will refund any amounts paid in respect of undelivered Products.
    8. Where You have provided an incorrect or incomplete delivery address for Your Order, and We have attempted delivery to the address provided, We may charge a reasonable redelivery fee for each subsequent delivery attempt. We will provide You with details of the redelivery fee before charging it and You may elect to cancel the Order and receive a refund less the initial delivery costs already incurred.
  5. Payment
    1. We accept payment by Credit Card, Paypal and Direct Bank Deposit. You must nominate a payment method during the purchase process described on the Website.
    2. When paying by Credit Card or Paypal, You must provide Your nominated card or account details during the purchase process. Payment for Orders made using a Credit Card or Paypal will be processed immediately upon confirmation of Your Order.
    3. When paying by Direct Bank Deposit, You must make an EFT deposit into Our nominated bank account within 7 days of the Order being placed. Payment must be cleared by Our bank before Your Order will be dispatched. If payment is not received within 7 days, We reserve the right to cancel Your Order and will notify You by email of such cancellation.
    4. If Your nominated payment method triggers Our fraud prevention protocols, We may contact You to confirm additional details, or cancel the transaction. In this case, until Your Order has passed Our fraud prevention protocols Your Order will not be fulfilled. If You do not provide the requested information within 7 days, Your Order will be cancelled and Your payment will be refunded back to the payment method You used within 10 business days. These information requests are sent to help protect credit card and bank account holders from online fraud.
    5. Despite Our best efforts, on occasion it may be possible that a small number of the Products in Our range may be incorrectly priced on the Website. If We have made a mistake and a Product's correct price is higher than the price on the Website, We may either contact You before shipping to request whether You want to buy the Product at the correct price or cancel Your Order and provide a full refund. If You do not respond within 7 days of Our request, We will cancel Your Order and refund Your payment. If a Product's correct price is lower than the stated price on the Website, We will charge the lower amount and send You the Product, or where the higher incorrect price has been charged, We will refund the price difference and send You the Product.
  6. Delivery and Ownership of the Goods
    1. We will use reasonable efforts to ensure that all Products are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of Our reasonable control may result in delays. To the extent permitted by law, We do not accept any liability for loss or damage suffered by anyone as a result of any such delays, except where such delays are caused by Our negligence, wilful misconduct, or breach of a consumer guarantee under the Australian Consumer Law.
    2. The date of dispatch listed on the Website is the estimated date of dispatch as is reasonably estimated by Us. Where scheduled dispatch of a Product is delayed by more than one week, Customers will be notified by e-mail via the e-mail address nominated in their Order.
    3. We will not deliver Products to PO Box addresses.
    4. Where a Customer gives written authority for Products to be delivered without a signature, any and all included insurance cover will be voided.
    5. The couriers or postal services nominated by Us will deliver Products during local business hours (9am to 5pm, Monday to Friday excluding public holidays).
    6. We are not responsible for delays in delivery times of Products caused by the courier or other third parties, except to the extent such delays result from Our failure to properly dispatch the Products or Our breach of a consumer guarantee under the Australian Consumer Law. Once Products have been dispatched, it is the Customer's responsibility to liaise with the courier nominated by Us (as notified to the Customer) in relation to date and time of delivery. We shall not be liable for any inaccuracy of information provided by the courier to Customers relating to the date and time of delivery.
    7. We reserve the right not to ship to remote or rural locations.
    8. Risk in the Products passes to You upon delivery to the delivery address specified in Your Order or upon collection by You, whichever occurs first. Title in the Products passes to You upon receipt of full payment for the Products, provided that if You have paid in full prior to delivery, title passes upon delivery.
  7. Faulty or Damaged Goods

    We will repair, replace or refund faulty or damaged Products in accordance with our Warranty Policy as published on our website and Your rights under the Australian Consumer Law. Where a Product fails to comply with a consumer guarantee under the Australian Consumer Law, You may be entitled to a repair, replacement or refund depending on whether the failure is major or minor. Our Warranty Policy does not limit or exclude any rights You may have under the Australian Consumer Law.

  1. Refunds and Returns
    1. Nothing in these Terms and Conditions excludes, restricts or modifies the consumer guarantees provided for by statute including under the Australian Consumer Law.
    2. All refunds may take up to 10 business days to be processed.
    3. Other than in accordance with the Returns Policy, refunds are strictly limited to those available under clauses implied by statute.
    4. In order to facilitate a return under the Returns Policy, please contact Us through Our Help Centre.
    5. The Customer must comply with directions from staff to facilitate a return.
    6. Returned Products, under the Returns Policy must be returned in their original packaging with all accessories, and must be in a re-saleable condition. For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for failure to comply with a guarantee under the Australian Consumer Law. If you are returning a Product due to a fault or defect under a guarantee under the Australian Consumer Law, you may be able to return the Product without its original packaging.
    7. Subject to clause 10.h, it is the Customer's responsibility to ensure that returned items are returned safely and We recommend that the Customer obtain proof of postage and insurance for valuable items. We take no responsibility for Products lost in transit during return, except where We have agreed to arrange collection or return shipping, or where You are returning a Product due to Our failure to comply with a consumer guarantee under the Australian Consumer Law.
    8. Where You are returning a Product to us because of Our failure to comply with a consumer guarantee, You must return the Product to us at Your cost unless the Product cannot be returned or transported without significant cost to You because of the nature of Our failure to comply with the consumer guarantee.
  2. Warranties
    1. Each Product sold on the Website is covered by a 12-month Standard Warranty.
    2. Nothing in these Terms and Conditions excludes the application of statutory conditions, warranties and guarantees.
  3. Liability
    1. To the extent permitted by law we will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind whatsoever arising and whether caused by tort (including negligence), breach of contract or otherwise; and our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
    2. For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for Our failure to comply with a guarantee under the Australian Consumer Law.
  4. Intellectual Property

    All Intellectual Property in any Material on the Website is our property. Unless expressly authorised under these Terms and Conditions or otherwise, you may not reproduce, adapt, modify, display, perform or distribute any Material or any part of any Material.

  1. Privacy
    1. By placing your Order or otherwise contacting Us, you agree that We may store, process and use data collected from your Order for the purposes of processing your Order.
    2. By placing your Order or otherwise contacting Us, you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on Our other Products that may be of interest to you.
    3. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Policy.
  2. Gift Vouchers
    1. Gift Vouchers and Credit Notes have a validity of 12 months from the date of purchase, unless otherwise specified at the time of issue in writing.
    2. Gift Vouchers and Credit Notes may be redeemed by entering the voucher code into the Gift Voucher field at checkout. Gift Vouchers will not be refunded.
  3. Miscellaneous
    1. We reserve the right to make changes to our Website and these Terms and Conditions without notice. For the avoidance of doubt, any such changes will operate prospectively from the time that the revised Terms and Conditions are published on the website and will not impact any Purchase Contracts entered into prior to the date of the publication of the revised Terms and Conditions.
    2. Any provision of these Terms and Conditions which is void or unenforceable may be severed from these Terms and Conditions without affecting the enforceability of other provisions.
    3. A failure or delay by Us to exercise a power or right under these Terms and Conditions does not operate as a waiver of that power or right, and the exercise of a power or right by Us does not preclude its future ability to exercise that or any other power or right.
    4. Insofar as they apply to the ordering, purchase, fulfilment and delivery of our Products, these Terms and Conditions are governed by and must be construed according to the law of the State of Victoria, Australia and the parties submit to the jurisdiction of the courts in that State.
    5. No employee or agent of ours has the authority to vary any of the Terms and Conditions governing any sale.