Shipping policy

Ezi Broadband Shipping Policy

Ezicom Pty Ltd ACN 678 361 763 T/A Ezi Broadband

What Delivery Options Does Ezi Broadband Offer?

Ezi Broadband offers Free Express Shipping Australia-wide. Unfortunately, we do not ship internationally.

Orders placed before 1pm AEST on business days (Monday–Friday, excluding public holidays) will be dispatched the same day. Orders placed after 1pm will be dispatched the next business day.

Delivery times may vary depending on your proximity to metropolitan areas:

  • Metro areas: 2–3 business days after dispatch
  • Regional areas: 3–5 business days after dispatch

All orders are shipped via Australia Post. A signature is required upon delivery, however you may provide authority to leave (ATL) if you prefer. Please ensure someone is available at the delivery address or that ATL instructions are provided to avoid delays.

Please note: Ezi Broadband does not ship to PO Box addresses.

What Are the Delivery Costs?

We offer Free Express Shipping on all orders within Australia. Unfortunately, we do not ship internationally.

How Do I Track My Order?

Once your order has been dispatched, you will receive an email with your Australia Post tracking details. You can use these details to track your delivery directly on the Australia Post website.

If you have any questions about your order, please contact our Customer Care Team at support@ezibroadband.com.au or by phoning 132 EZI. Please remember to quote your Order Reference Number when contacting us.

Contact Us

Ezicom Pty Ltd T/A Ezi Broadband